Lydia [JG said:
" post_id=319852 time=1643292460 user_id=57]
Hearsync said:
I'd like to retract my politeness in my previous reply.
Reading your first response was at least warming and made me feel that you do genuinely care, and that providing a service to others in this regard is simply not your forte. So I do thank you for providing a more detailed explanation. However, in regards to this (your second) response, that warmth has yet again retracted (and honestly, was the kind of response I was afraid I was going to get, and was expecting… but that’s okay). You have the total right and freedom to express your emotions in regards to my response, as I have done in mine. As you are feeling fed up and frustrated with the negative responses from your customers, I hope you can understand that so too are the customers who have been patiently waiting for some form of personal direction in regards to their orders - so I hope you can put yourself in our shoes and understand where we are coming from. And I will try and put myself in your shoes as well.
So unless I missed something, this is the first I’m hearing personally from you admitting you lack a sense of business acumen and customer service, are terrible with emails and responding to people in a timely regard (which appears to be true via email - however, quite the contrary when it comes to the forums… so at least it’s not all bad lol). But without having prior knowledge of this, how are we to assume this? Sure, you despise these negative comments - and I get that. Who wouldn’t? But what can one expect when customers are left hanging, expecting at least some sort of personal response to their orders (when there’s an obvious degree of how active someone is on the forums vs. email response). As I have mentioned previously in this thread, my email is the same as my username - hearsync at protonmail. Searching my username in your inbox should provide you with the records of my emails and payments. Unless there are 1000+ scammers in your inbox with the same username/email as me, my emails should (hopefully) be relatively easy to find and respond to. Hopefully no need to sift through thousands of spam to try and find me. All my payments and emails have been sent to your current email (not your old one) - the same one you’ve mentioned here: Lastro7 at protonmail. com.
I hope we can work together to come to a resolution on these matters peacefully and maturely, and end any angst there might be lingering. Just as you have, I felt the need to vent as well. Such things are healthy, as opposed to continuing this feeling being left in the dark, and merely just “turning the other cheek,” as Christians do. I have expressed my emotions and opinions, and not afraid to do so. And glad you aren’t either.
I’m not denying the immense amount of work that goes into the actual spiritual work itself around doing astrology readings. But this isn’t about that. And for me, speaking out as I have isn’t about the money - it’s about morals and ethics. Personally, I tend to be very business minded, and extremely customer service focused in many aspects of my life. When I think about having my own business, I personally wouldn’t be able to sleep knowing I have other people’s assets in my possession that I’m not returning or providing them with what was agreed upon, especially if neither are done in a reasonable time frame. Anytime I owe someone money, I feel deeply uncomfortable until I pay them back. At the same time, far too often I have been screwed by people who I’ve helped out and lent money too - even those very close to me. Eventually, I had to say, “enough is enough.” And now, anytime I even remotely feel like I’m getting screwed, I make it known - or at least, if I can, avoid it at all costs. So again, I hope you can understand where I’m coming from by expressing my emotions in regards to this whole ordeal. Every customer’s situation is different, and may express their angst for whatever reasons they have. Unfortunately, this is simply all part of doing business. When you open up shop, you have to expect the unexpected, and be willing to face those problems head on (and hopefully, with empathy). If it were me, I wouldn't be able to stop reaching out to all my customers with constant apologies (let alone even providing an ETA). But that's just me, and I know that's not everyone. As mentioned, you’re not business/customer service savvy, and that’s okay. Knowing this now makes me feel more at ease. But again, this wasn’t clear/known beforehand until your mention of it now. Communication is always crucial, and when that is lacking, it should be expected that problems will arise, and that some may get angry. You simply don’t know what’s doing through their mind when they’re left in the dark. I’m happy that we are least opening some form of dialogue now.
I will send you another email, and hope to hear from you where we can work on resolving these matters. And perhaps, we can both learn a thing or two from each other as well, and take these experiences to heart and utilize them for our own personal advancement.