Shadowcat
Well-known member
My translator contacted me and told me they could no longer log into the account for translations. Are we call some emails that I got in the recent past telling me my subscription was canceled because my payment method was denied as I stupidly forgot to update the payment method because the other one is no longer applicable. The subscription is renewed every year and around this time was it.
When I first started up my last subscription I had to use a previous address that I used to have in Europe as it for whatever reason would not provide any services to my country. This back then allowed me to make a subscription. I attempted to use my current address for this subscription that I tried to renew with a new payment method and it gave me an error. I tried to do the same thing in a different browser I used both Firefox and brave and I received the same error. I then tried to use that same previous address that I used to have in Europe to see if it would take it then and it did not take it.
Does anyone have any good ideas about how to resolve this problem and about what I should do? Aside from having some time aside to translate the calendar I have not been able to have a whole lot of time for translations, but my partner has been working very hard and is making use of the software and the account. Any ideas to resolve this problem would be greatly appreciated. I even tried to delete my old account and create a new one and this also did not help. Thanks.
When I first started up my last subscription I had to use a previous address that I used to have in Europe as it for whatever reason would not provide any services to my country. This back then allowed me to make a subscription. I attempted to use my current address for this subscription that I tried to renew with a new payment method and it gave me an error. I tried to do the same thing in a different browser I used both Firefox and brave and I received the same error. I then tried to use that same previous address that I used to have in Europe to see if it would take it then and it did not take it.
Does anyone have any good ideas about how to resolve this problem and about what I should do? Aside from having some time aside to translate the calendar I have not been able to have a whole lot of time for translations, but my partner has been working very hard and is making use of the software and the account. Any ideas to resolve this problem would be greatly appreciated. I even tried to delete my old account and create a new one and this also did not help. Thanks.
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